Bio
Originally from the UK and now proud to call York home, I help buyers and sellers navigate one of life's biggest milestones with confidence. Known for my responsive communication, honest advice, and patient approach, I'm committed to making every real estate journey as straightforward and stress-free as possible.
Reviews
Highly likely to recommend
“Lucy did a wonderful job with assisting my fiancé and I in purchasing our first home together. She was very responsive, knowledgeable, and patient with us throughout the process. She is also very personable and friendly. I would 100% recommend Lucy for all of your realtor needs!”
Kalysta R (Buyer – Nov 2025)
Highly likely to recommend
“I highly recommend Lucy for anyone in need of a dedicated real estate professional. She is extremely knowledgeable about the market and the complexities of the closing process. Throughout our search, she demonstrated incredible patience and a client-first attitude. She is the opposite of a high-pressure salesperson; she acts as a true partner and advisor. Lucy’s professionalism and kind demeanor make her a standout in her field”
Julia P (Buyer – October 2025)
Highly likely to recommend
“There are not enough adjectives to describe how wonderful it is to work with Lucy and her team. Not only did they help us sell two properties this year but they also helped us navigate building a new home as well. Lucy and her team are very well versed in the local markets and helped us sell both our homes in 5 days or less. We were extremely impressed by their marketing skills and pricing knowledge especially when it came to selling our townhouse. We put our townhouse on the market at the same time as another one went up for sale in our neighborhood. Thanks to the teams advice, our home sold much sooner than the other property. This team really does provide the best advice when it comes to helping you move a property. Lucy goes above and beyond to communicate with you and answer any and all questions you have. Lucy also is a great negotiator. She was able to help us negotiate our closing costs with the builder a few weeks before closing. This was a huge and unexpected bonus for us. We can not recommend Lucy and her team enough. We believe everything happens for a reason, and we’re so glad that of all the realtors out there the universe helped us connect with Lucy.”
Jon P, Sara B (2 listings and 1 purchase in 2024)
Client's Success Stories
Testimonials
"I can’t say enough good things about Heather and Shane. They were supportive, organized, and always had our best interests in mind. Buying a home can be stressful, but they made it a great experience. What really stood out was that the sellers told us they chose our offer specifically because of our realtor and how hard they fought for us, even though there were better offers than ours. Their repu… Read Moretation, communication, and professionalism made a real difference. That says everything. We felt supported and confident every step of the way and couldn’t recommend Heather and Shane more highly!" Read Less
Client
"The duo of Heather and Shane made home buying the easiest thing we’ve done all year! They aided us in finding the right cozy little cottage, cape cod home that was exactly what we were looking for! I would buy and sell with them over and over again. I always thought the process of house hunting was so daunting, but with them it was quick and seamless. They helped educate us on costs which actually… Read More resulted in us switching lenders because another lender had hidden costs and fees that were atypical from what they normally see, I love saving money! I would 100% recommend them!" Read Less
Client
"We had an absolutely outstanding experience working with Shane and Heather. From start to finish, they exceeded every expectation we had in a real estate team. Shane is one of the most genuinely positive people we’ve ever met. His honesty, encouragement, and professional advice made the entire process feel smooth and stress-free. He always took the time to answer questions thoroughly and made us f… Read Moreeel supported every step of the way. Heather was equally impressive—she knew exactly what needed to be done at every stage and handled everything with precision and confidence. Her expertise and attention to detail made it clear we were in very capable hands. Together, Shane and Heather make an incredible team. They are professional, knowledgeable, and truly committed to getting you as their client. We couldn’t have asked for a better experience and would highly recommend them to anyone buying or selling a home." Read Less
Client
"Bought and sold a Single Family home in 2024 in Delta, PA.
We want to express our deepest gratitude to our real estate agent, Brendan, for the amazing job he did helping us sell our home and purchase a new one. My husband and I first met Brendan while touring another property, and after exchanging numbers, he became our agent. From that moment on, Brendan was incredibly patient with us through th… Read Moree winter months and while we prepared our home for the market. It took time, but with his guidance, we made it happen. Brendan’s knowledge and expertise were invaluable throughout the entire process. Without his support, we wouldn’t be in the most beautiful home we could have hoped for. Thank you, Brendan! We truly look forward to working with you again in the future as we pursue more real estate opportunities." Read Less
10/24/2024 • deloresamcintosh
"Bought a Single Family home in 2025 in Manchester, PA.
As a first time home buyer, I couldn't have had a better realtor than Brendan. He made home buying incredibly easy. He guided me through the entire process from start to finish, and made sure I knew exactly what was happening at all times. I can't recommend Brendan highly enough to anyone looking to buy or sell a home."
1/5/2026 • RyanWood0135
"Bought a Single Family home in 2024 in Railroad, PA.
Exceptional Service, Expertise, and Attention to Detail! Working with Brendan was an absolute pleasure from start to finish. As a first-time investor in a short term rental property, I needed a realtor who not only understood the market but also had the patience and knowledge to guide me through the process. Brendan exceeded all my expectations… Read More. What truly sets Brendan apart is his extensive knowledge of home mechanical systems. He took the time to inspect and explain critical components like HVAC, plumbing, and electrical systems, ensuring I felt confident about my investment. His ability to identify potential issues and provide practical solutions was invaluable. It’s clear he cares deeply about his clients making informed, smart decisions. Beyond his technical expertise, Brendan’s professionalism and attention to detail were outstanding. He listened to my needs, provided thoughtful recommendations, and never hesitated to go above and beyond to ensure I found the perfect property. He was never pushy or trying to sell me on a property, he really just guided me and ensured that the decision I made was a good one. Thanks to Brendan, I now own a fantastic rental property that’s already generating great returns. If you’re looking for a knowledgeable, trustworthy, and dedicated realtor, look no further than Brendan Ross. I can’t recommend him highly enough!" Read Less
12/28/2024 • Krista Schafer
"Lucy did a wonderful job with assisting my fiancé and I in purchasing our first home together. She was very responsive, knowledgeable, and patient with us throughout the process. She is also very personable and friendly. I would 100% recommend Lucy for all of your realtor needs!"
Kalysta R (Buyer – Nov 2025)
"I highly recommend Lucy for anyone in need of a dedicated real estate professional. She is extremely knowledgeable about the market and the complexities of the closing process. Throughout our search, she demonstrated incredible patience and a client-first attitude. She is the opposite of a high-pressure salesperson; she acts as a true partner and advisor. Lucy’s professionalism and kind demeanor m… Read Moreake her a standout in her field" Read Less
Julia P (Buyer – October 2025)
"There are not enough adjectives to describe how wonderful it is to work with Lucy and her team. Not only did they help us sell two properties this year but they also helped us navigate building a new home as well. Lucy and her team are very well versed in the local markets and helped us sell both our homes in 5 days or less. We were extremely impressed by their marketing skills and pricing knowled… Read Morege especially when it came to selling our townhouse. We put our townhouse on the market at the same time as another one went up for sale in our neighborhood. Thanks to the teams advice, our home sold much sooner than the other property. This team really does provide the best advice when it comes to helping you move a property. Lucy goes above and beyond to communicate with you and answer any and all questions you have. Lucy also is a great negotiator. She was able to help us negotiate our closing costs with the builder a few weeks before closing. This was a huge and unexpected bonus for us. We can not recommend Lucy and her team enough. We believe everything happens for a reason, and we’re so glad that of all the realtors out there the universe helped us connect with Lucy." Read Less
Jon P, Sara B (2 listings and 1 purchase in 2024)
"Working with Shane and Heather was such a great experience. From the beginning, they were honest and upfront with my husband and I about every home we looked at, and it was clear they truly had our best interests at heart. They were always quick to respond, took the time to answer our questions, and made sure everything was handled smoothly. We felt supported throughout the entire process. They cl… Read Moreearly explained every step of the process, so we always knew what to expect, which made everything feel as stress-free as possible. I would recommend Shane and Heather to anyone looking to buy or sell a home, and we will absolutely be working with them again in the future." Read Less
Client
"They were always quick to respond, took the time to answer our questions, and made sure everything was handled smoothly. We felt supported throughout the entire process. They clearly explained every step of the process, so we always knew what to expect, which made everything feel as stress-free as possible. I would recommend Shane and Heather to anyone looking to buy or sell a home, and we will ab… Read Moresolutely be working with them again in the future." Read Less
Client
"Working with Shane and Heather was such a great experience. From the beginning, they were honest and upfront with my husband and I about every home we looked at, and it was clear they truly had our best interests at heart."
Client
"The duo of Heather and Shane made home buying the easiest thing we’ve done all year! They aided us in finding the right cozy little cottage, cape cod home that was exactly what we were looking for! I would buy and sell with them over and over again. I always thought the process of house hunting was so daunting, but with them it was quick and seamless. They helped educate us on costs which actually… Read More resulted in us switching lenders because another lender had hidden cost and fees that were atypical from what they normally see, I love saving money! I would 100% recommend!" Read Less
Client
"As a first time home buyer, the process can be terrifying. From the beginning to the very end. Ms. Thompson was with me through every step. Her professionalism and experience eased any nerves I had and I can honestly say that she puts her clients first. With her help, I was able to secure my first home without any hiccups and I could not be more grateful that she was my realtor."
Mike
"My home buying experience was wonderful. Jennifer was kind and very knowledgeable, as well as accessable with an unrelenting follow-up. I would highly recommend her Realtor services and will chose her again for any future home buying."
Cliff
"Working with Ms. Jennifer was a wonderful experience. She was absolutely stellar! She gave us all the tools to sell our house in a timely manner (Only a month !). Ms. Jennifer was able to answer all of our questions and made the selling process comfortable and easy. She definitely knows about the real estate business and we would use her again. And I would like to add we have used her services on … Read Moreboth sides of the coin buying and selling. Jennifer it has been wonderful having you as an agent and looking out for our best interest." Read Less
Mr. & Mrs. Smith
"Working with Cynthia Hettchen was a standout highlight of buying my new home.
Cynthia Hettchen exceeded my expectations during this process with her dedication, enthusiasm and meticulous organization. We all know that buying a home is stressful but Cynthia made this a positive experience. She broadened my prospective on homes to consider. I fell in love with a home that I would have never known… Read More about if it wasn't for Cynthia's expertise and knowledge of the York County / Baltimore County market.
After the initial offer, Cynthia led negotiations to which all parties came to an agreement on the home price at fair market value.
Throughout the 30-day close and through to settlement, Cynthia proactively anticipated challenges, communicated frequently and ensured closing went seamlessly. She is truly the realtor everyone hopes to find. I would recommend Cynthia Hettchen to all that are interested in purchasing in the Maryland / Pennsylvania markets." Read Less
Jonathan J Lewis (Buyer) on 12 Mar 2026
"Buying a house can be a very stressful process! If you have the right team, it can be great!
Cindy was a god send! Every hurdle that we had, she was able to find a solution and get us answers. Extremely knowledgeable and very helpful in all aspects of what she does! We wouldn't have been able to do it without Cindy's help. Extremely appreciative, I love everything that she does. And did for us! S… Read Morehe deserves a raise and all of the praise! Job very well done. We couldn't be happier with the outcome of our situation!" Read Less
Rabbit Ossa & April Herr (Buyer) on 23 Feb 2026
"An Agent That Gets It Done!
We presented our agent, Cindy Hettchen, with a huge challenge; to do what our previous realtor failed to do in 6 months. Sell our "one of a kind" home within a month. The clock was ticking and there were many obstacles to overcome. Cindy managed each with clarity and poise which gave us comfort and confidence that the outcome would be in our best interest. Our home so… Read Moreld within 2 weeks of listing on terms agreeable to all. Cindy went far above what we expected to see that each step of the process was stress free. Thank you, Cindy!" Read Less
Henry & Judith Treffinger (Seller) on 22 Feb 2025
"Dave is a very knowledgeable and experienced real estate agent with integrity. His knowledge of the Baltimore market and surrounding counties is impeccable. Dave keeps current on industry and market trends and was able to tailor my home sale to attract multiple buyers quickly at the highest price that made sense for my property. This resulted in multiple offers and my home being under contract i… Read Moren two weeks. His personable nature and customer service are top tier. He consistently communicated with me during my sale and after to answer questions and explain the filing of forms. No question is too complicated for him. He makes the complex process of real estate easy to understand & respects your timeline. Dave's background as a licensed contractor comes in handy for any repair work that may need to occur before you put your home on the market. This also helps in right-sizing buyers expectations of items to be fixed as a condition of sale. Finally, Dave does not hesitate to use his network to get the best information that will help you in the sale of your home. He made the process easy and I had confidence through every step. I highly recommend him for home sales and buying." Read Less
Reginald C. Baltimore, MD